Welcome to The Laundry Company! These Terms & Conditions govern your use of our services, including our website, mobile app, and any other interactions with us. By using our services, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use our services. We reserve the right to modify these terms at any time, and changes will be posted on our website. Your continued use of our services constitutes acceptance of any updated terms.
2. Services Provided
We offer professional laundry, dry cleaning, and related services to individuals and businesses. The specific services provided, including pricing, pick-up and delivery schedules, and service areas, are described on our website and may vary based on location.
3. User Responsibilities
You agree to:
- Provide accurate and complete information for service orders, including delivery address, contact details, and special instructions.
- Ensure that all items sent for cleaning are suitable for laundry or dry cleaning and free of any items that could cause damage (e.g., sharp objects, personal belongings).
- Notify us promptly of any changes to your account information or service needs.
4. Pickup & Delivery
- We will collect and deliver laundry items based on the schedule selected by the customer.
- The customer must ensure availability at the delivery address during the agreed time frame or provide specific delivery instructions.
- We are not responsible for any delays or missed deliveries caused by factors outside our control, such as weather or traffic conditions.
5. Payment Terms
- Payment for services must be made in full before or upon delivery. We accept various forms of payment, including credit cards, debit cards, and online payment platforms.
- In the event of non-payment or declined payment, we reserve the right to suspend or cancel services until the outstanding balance is settled.
6. Lost or Damaged Items
We take the utmost care with your garments and items; however, mistakes may occur. In the unlikely event of loss or damage, the following applies:
- Lost Items: We are not responsible for any items left in pockets or attached to garments (such as jewelry or accessories). If an item is lost, we will make reasonable efforts to locate it. If the item is determined to be lost, our liability will be limited to the lesser of ten times the service charge or the depreciated value of the item, up to a maximum of [currency amount].
- Damaged Items: We are not liable for damage resulting from normal wear and tear, manufacturer defects, or improper care labels. If an item is damaged during cleaning, we will assess its value based on age, condition, and depreciation, and compensation will be offered accordingly.
7. Stain Removal
While we strive to remove all stains, we cannot guarantee complete stain removal. Certain stains may be permanent, depending on their nature, the fabric type, and how long the stain has been present. We will always use the best practices to clean your items, but no refunds will be given for unsuccessful stain removal.
8. Uncollected Items
If an order is not collected or delivered within 30 days, we reserve the right to dispose of or donate the unclaimed items. We will make reasonable efforts to contact you before taking any such action.
9. Right to Refuse Service
We reserve the right to refuse service for any reason, including but not limited to concerns about the safety of items, hazardous materials, or failure to comply with these terms.
10. Intellectual Property
All content provided on our website, app, and promotional materials, including logos, designs, and text, is the intellectual property of [Company Name]. You are not permitted to copy, reproduce, or distribute any content without our written permission.
11. Limitation of Liability
To the fullest extent permitted by law, [Company Name] and its affiliates, employees, and agents are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services. Our total liability for any claim arising from our services will be limited to the value of the affected order.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or relating to these terms or the services provided shall be subject to the exclusive jurisdiction of the courts in [Your Location].
13. Termination
We may terminate or suspend your access to our services at any time, with or without notice, for any conduct that we believe violates these Terms & Conditions or is otherwise harmful to our interests or another user.