At The Laundry Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and any other interactions with us.
1. Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information: Name, email address, phone number, address, payment information, and other details necessary to provide our services.
- Service Information: Information related to the laundry services you request, such as pickup and delivery details, preferences, and special instructions.
- Automatically Collected Information: Data such as IP address, browser type, device information, and usage statistics collected through cookies and other tracking technologies.
- Communication Data: Information from communications you have with us, including inquiries, customer support requests, and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To process your laundry service orders, handle payments, and manage pickups and deliveries.
- Improving Services: To enhance and personalize your experience with our services, including improving our website, apps, and customer support.
- Communication: To send notifications, service updates, and respond to your inquiries or feedback.
- Marketing: To inform you of promotions, special offers, or new services, with your consent.
- Legal Compliance: To comply with legal obligations, enforce our terms, and protect the safety and rights of our customers and business.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information under the following circumstances:
- Service Providers: We may share your information with third-party providers who perform services on our behalf, such as payment processors, delivery companies, or IT support.
- Legal Requirements: We may disclose your information if required by law or to protect our legal rights, respond to lawful requests, or comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about how you use our website and services. Cookies help us understand user preferences, enhance website performance, and deliver tailored content. You can control cookie settings through your browser, but disabling cookies may affect your user experience.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the internet or storage system is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: Unsubscribe from marketing communications or adjust your communication preferences.
- Data Portability: Request the transfer of your personal data to another service provider.
To exercise these rights, please contact us at [contact information].
7. Children’s Privacy
Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data being collected, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically.